Returns

We only accept returns for the following reasons:

- Damaged on receipt

- Incorrect item received

We do not offer refunds for clearance or final markdown items, products not sold on our site, or from retail stores.

Our standard return window is 14 days from the date of your purchase. 

1. Returns Procedure

Please get in touch with us via our 'Contact' page within 24 hours of receipt of your order, with the subject 'Returns'. We will request an image of the faulty or incorrect item for review. Should your request be approved we will then send you a return authorisation number for your return. All items must be sent back within 48 hours of receipt of your authorisation number to the address provided at your own cost. 

Please keep your postage or delivery receipt when posting the items back to us. We recommend sending via registered post as we will not be held responsible if any goods are lost, damaged or stolen on their return journey back to us.

We will send you an email once we receive your returns.

All returns will be refunded and credited back to you via your original payment method within 14 business days. Please note that all clearance or sale items are final, and all delivery and duty charges are non-refundable. 

We reserve the right to refuse any returned item(s) that does not meet our returns policy. 

2. International Returns 

If you're returning an item from outside the mainland United Kingdom please note that you are responsible for all postage costs, insurance, customs and duty fees to return your items.

Please follow the same steps as listed above.

Make sure to write 'Returned Items - No commercial value' on your package.

3. Faulty Item(s)

All items are quality checked at our fulfilment centre. However, we do ask that you check your item(s) when they arrive to make sure you're completely satisfied.

If you receive anything faulty then please follow the above return procedure. We will also ask you to send photos of the damage in order to evaluate your return.

We don't accept items that are outside of our returns policy or period for return.

Thank you for shopping.